| Damaged cans due to shipping. |
Mishandling during shipping. |
Report to Willow Automotive at the time of delivery. (Report all claims within 24 hrs of delivery.) |
N/A |
| Lid will not come off Part A can. |
Excess resin in seam of the lid has hardened. |
Use can opener to remove lid or turn over and remove bottom. |
Please notify Willow Automotive if problem persists. |
| Material does not gel in can. |
Material is too cold or too warm. |
Slowly bring material to room temperature. Keep in mind that once the material is mixed, you have approximately 15- 20 minutes to spray the gallon. You must discard the material if you go beyond this time limit. |
Refer to Storage section of IP 1000 Reference Guide. |
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Overmixed. |
Options are to spray material on the horizontal areas of the surface or discard material. |
Refer to Mixing section of IP 1000 Reference Guide. |
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Too much pigment. |
Options are to spray material on the horizontal areas of the surface or discard material. |
Refer to Color pigment into B-side, section of IP 1000 Reference Guide. |
| Pigment looks coarse and uneven while mixing. |
Wrong pigment base. |
Check pigment base. Contact Willow Automotive for clarification. |
Use IP 1000 pigments, PPG® pigments, or other automotive pigments (pure pigment only). |
| Material has inconsistent color or spots on surface. |
Jiffy Mixer is not clean. |
Within 24 hours of original spray, spray surface area with Top Coat #6 or IP 1000. After 24 hours of original spray, spray surface area with Primer 450. Allow 30 minutes drying time and then spray with Top Coat #6 or IP 1000™. |
Clean blades on jiffy mixer after each use and refer to Colour pigment into B-side section of IP 1000 Reference Guide. |
| Coating still soft next day or several days later. |
Too cold. |
Allow liner to cure at 65°F or higher. |
Heat spray area to cure at 65°F or higher. |
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Pigment type. |
Allow variance in curing time by pigment color. |
Red, Dark Green, Blues, and Grays are slower to cure in cold temperatures. |
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Ratio problem. |
Remove IP 1000 and respray IP 1000™. Contact Willow Automotive for clarification. |
Refer to Mixing section of IP 1000 Reference Guide. |
| Hairline cracking. |
Too cold while curing. |
Clean surface area with M.E.K., reprimer with Primer 450. Allow 30 minutes drying time. Respray a thin coat of IP 1000 with the 4mm tip on the hopper gun. |
Heat spray area to 65°F or higher. |
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Too much material layered too quickly. |
Clean surface area with M.E.K., reprimer with Primer 450. Allow 30 minutes drying time. Respray a thin coat of IP 1000 with the 4mm tip on the hopper gun. |
Spray IP 1000 in even coats to build thickness. |
| Cured liner blisters |
Water or other contaminants. |
Cut out blisters. Feather down edges with nylon cup brush. Spray area with Primer 450. Allow 30 minutes drying time and spray IP 1000. |
Check air filter and air compressor for moisture. |
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Primer not dry. |
Cut out blisters. Feather down edges with nylon cup brush. Spray area with Primer 450. Allow 30 minutes drying time and spray IP 1000. |
Refer to Applying Primer section of IP 1000 Reference Guide. |
| Corner or edge of liner lifts up. |
Improper sanding and/or no primer. |
Resand, wipe with M.E.K., and glue down lifted area with multipurpose super glue. |
Make sure edges are always well sanded and that Primer 450 is applied to all corners and edges. |